Claim Procedure: Some Important Factors:

Some Important points to be kept in mind in the event of loss or damage indemnifiable under an insurance policy:

  • Loss or damage should be reported to company immediately.
  • On receipt of claim intimation, the company will appoint Govt. Licensed Surveyor to investigate / assess the loss.
  • The claimant should extend full co-operation to the surveyors and provide all requisite details / documents as required the surveyors.
  • On agreement of the loss amount an acceptance letter obtained and the survey report is issued.
  • In case the loss is not established, it would for the insured to prove that the loss or damage had occurred due to the peril in insured.
  • On finalization of the survey report, the claim settled.

Claim Reporting Procedure:

Fire:

  • The Loss or damage should be reported to the company immediately
  • All possible steps / measures be taken to mitigate / minimize the loss
  • The Fire Brigade should be timely called.
  • FIR may be lodged with the nearest Police Station
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.

Marine Import:

  • If a loss/damage is suspected before taking delivery of the consignment at the Port of discharge, the Local Shipping Agents as well as Insurers should be informed immediately to arrange a joint Survey of the consignment.
  • All possible steps/measures be taken to mitigate/minimize the loss.
  • The claimant should extend their full Co-operation to the Surveyors by providing Copies of Bill of lading- Shipping invoice- packing list- Bill of entry to the attending Surveyors immediately to record their findings.
  • If shortages are caused due to Short Supply or wrong Supply, the insured should immediately take up the matter with their Suppliers.
  • Insured to submit claim bill.
  • Letter of Subrogation where necessary.

Motor-Own Damage:

  • The Loss or damage should be reported to the company immediately
  • Completed motor Accident Report Form
  • Estimate of repairs
  • Police report in cases involving death and bodily injury
  • Motor Certificate of Insurance
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Satisfaction Note/Discharge Voucher to facilitate settlement

Motor Theft:

  • The Loss or damage should be reported to the company immediately
  • Completed Motor Theft Claim Form
  • Original Vehicle License/Sworn Affidavit
  • Purchase Receipt/ Performa Invoice
  • Ignition/Boot Keys
  • Police Reports (Interim and Final)
  • Motor Insurance Certificate
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Discharge Voucher

Burglary:

  • The Loss or damage should be reported to the company immediately
  • Completed Burglary Claim Form
  • Purchase Receipts of stolen items
  • Police Report
  • Internal Investigation Report
  • Statement of Claims
  • Estimate of repairs for damaged doors, etc
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Discharge Voucher

Group Personal accident / Workman’s Compensation:

  • The Loss or damage should be reported to the company immediately
  • Completed Claim Form
  • Excused Duty Certificates
  • Discharge Certificates
  • Medical Report
  • Death Certificate
  • Medical Expenses
  • Pay Slips for 3 months immediately preceding the accident

Motor Third Party:

  • The Loss or damage should be reported to the company immediately
  • Completed Motor Accident Report Form
  • Estimate of Repairs
  • Evidence of Existence of Insurance Cover (Insurance Certificate)
  • Statement of Claims, Medical Expenses, Loss of Use
  • Death Certificate/Medical Report (if applicable)
  • Power of Attorney
  • Police Report in Cases of death or bodily injury
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Discharge Voucher

Public Liability:

  • The Loss or damage should be reported to the company immediately
  • Completed Claim Form
  • Estimate of Repairs, if property
  • Purchase of Receipt
  • Statement of Claims
  • Medical Report/Death Certificate
  • Police Report
  • Medical Expenses
  • Power of Attorney
  • Tax Clearance Certificate
  • Write of Summons
  • Correspondence from Solicitors
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Discharge Voucher

Fidelity Guaratee:

  • The Loss or damage should be reported to the company immediately
  • Completed Claim Form
  • Internal Investigation Report
  • Accounting Records to prove loss
  • Police Report
  • Names of Guarantors/Referees
  • Terminal Benefits
  • Court Proceedings
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Discharge Voucher

Money:

  • The Loss or damage should be reported to the company immediately
  • Completed Claims Form
  • Police Report
  • Statement of Claims
  • Accounting Records in support of claim
  • Internal Investigation Report
  • Estimate/Purchase Receipts of sale(s), if covered
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Discharge Voucher

Goods In Transit:

  • The Loss or damage should be reported to the company immediately
  • Completed Claim form
  • Location and status of salvage
  • Particulars of driver
  • Particulars of conveying/transit vehicle
  • Delivery Way Bills
  • Police Report
  • Internal Investigation Report
  • To extend full co-operation and assistance to the surveyor appointed by the company for expeditious settlement of claim.
  • Discharge Voucher