Complaints in respect of Insurance Company

If you have any complaint or grievance against the insurance company, broker, agent, surveyor or bank representative in respect of your insurance policy, you may file your complaint with the following offices:

• FEDERAL INSURANCE OMBUDSMAN

• 2nd Floor, Pakistan Red Crescent Society

• Annexe Building, Plot # 197/5

• Dr. Doud Pota Road

• Karachi.

• Phone: 021-99207761-2

• website: www.fio.gov.pk

• Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO

• Official Coordinator, Small Disputes Resolution Committee (Karachi)

• Specialized Companies Division,

• 5th Floor, State Life Building No. 2, Wallace Road, Off I.I. Chundrigar Road,

• Karachi.

• Phone : 021-32414204

• Email : sdrc.khi@secp.gov.pk

• Note: Policyholders belonging to provinces of Sindh and Baluchistan approach this Committee

• Official Coordinator, Small Disputes Resolution Committee (Lahore)

• Company Registration Office – Lahore

• Associates House, 3rd & 4th Floor 7-Egerton Road,

• Lahore.

• Phone : 042-99204962-66

• Email : sdrc.lhr@secp.gov.pk

• Note: Policyholders from all districts of Punjab except Bhakkar, Khushab, Mianwali, Jehlum, Chakwal, Rawalpindi and Attock may approach this Committee

• Official Coordinator, Small Disputes Resolution Committee (Islamabad)

• Insurance Division,

• 3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area,

• Islamabad.

• Phone: 051-9207091-4

• Email : sdrc.isb@secp.gov.pk

• Note: Policyholders belonging to Islamabad Capital Terrirory, Khyber Pakhtunkha, Gilgit, Baltistan, Azad Jammu & Kashmir and the western side of the province of Punjab (i.e. Bhakkar, Khushab, Mianwali, Jehlum, Chakwal, Rawalpindi and Attock ) may approach this committee.

• Securities and Exchange Commission of Pakistan (SECP)

• NIC Building, 63-Jinnah Avenue, Blue Area,

• Islamabad.

• Toll Free : 0800-88008

• Phone : 051-9207091-4

• Email : complaints@secp.gov.pk

• https://sdms.secp.gov.pk (for online filing of complaints)